Digital Marketing Certification Course Exam Questions & Answers (DMCCEQA)

HubSpot Service Hub Software Certification Exam Answers 2023

Service Hub Software, FREE Certification Course, The education is free to go through. If you want to become fully certified there are a few required exercises that use paid features with Pro or Enterprise subscription of HubSpot. The Service Hub Software Certification demonstrates your ability to execute an inbound service strategy using HubSpot's Service Hub.

This certification course consists of six lessons that discuss customer journey mapping, and HubSpot tools such as help desk, knowledge base, and customer feedback. To showcase your knowledge, you’ll be assessed through practical exercises and quizzes at the end of each lesson. At the end of the final lesson, you’ll take a 60 question, multiple-choice exam to earn your certification.

Completing this course will help you:


Customer Journey Mapping
Lesson Description: A customer journey map is a visual representation of the stages or milestones a customer goes through with your company. As such, customer journey maps are an essential tool for building customer empathy throughout your entire organization. This lesson will go through why customer journey mapping is so important, best practices to creating them, and examples of maps in various industries.

Understanding Help Desk
Lesson Description: Learn the importance of a help desk. This lesson covers how to use help desk to gather intake, triage, troubleshoot, solve, and improve upon the customer experience.

Setting up Conversations
Lesson Description: In this lesson, learn how to set up and use Conversations to deliver a frictionless customer experience.

Setting up Tickets
Lesson Description: In this lesson, you’ll learn how to organize and prioritize your customer service efforts by setting up tickets in HubSpot.

Setting up your Knowledge Base
Lesson Description: 76% of customers prefer using self service over speaking with an agent by phone. Self service documentation allows your customers to help themselves, therefore saving your company time and money. In this lesson, you’ll learn what exactly self service is, how to write self-service documentation, and how to create said documentation in HubSpot.

Setting up Customer Feedback and Advocacy
Lesson Description: In this lesson, you’ll learn about HubSpot’s Feedback Framework, as well as how to gather insight into the customer experience by setting up customer feedback surveys in HubSpot.
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Service Hub Software

Courses & Lessons | HubSpot Academy

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